Terms & Conditions
Placing an order for goods on www.ginger-garlic.com indicates your acceptance of our terms and conditions. Ideally, all payments must be with your credit card and with adequate funds to make payment. Fraudulent use of credit cards will be reported to the relevant authorities. www.ginger-garlic.com may suspend or cancel your order or registration immediately if you breach these terms and conditions.
Ordering:
You need to register yourself on our website to make orders. Simply select the items and their quantity to add them in the shopping basket. Make sure that you are choosing the desired brand, weight, and size. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your credit/debit card is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays.
Payments:
Once you completed the steps of adding products to the shipping basket and you have chosen the right shipping, then you have to check out for the payment. The quickest and safest method to pay is to pay online by using your credit/debit cards. For a successful order, the payment transaction has to be approved by the bank. It is important to know that the delivery charges are based on one box of parcel/ Distance/ Delivery Slots. Your card will automatically be charged at the time of check out and making payment. This is a secure and automated process handled by our secured payment gateways. Please note, we accept all debit/credit cards other than the American Express Card. Other than debit/credit card, you can pay by using a bank transfer. To make a bank transfer, please make sure that you are paying extra to cover the bank charges. Always write your order reference number in the field of bank transfer reference so that we can identify your transaction for quicker processing. Once your order is completed and the payment is received, you will receive a confirmation email from us.
Cash on delivery (COD) is a type of transaction where the recipient pays for a good at the time of delivery rather than using credit. The terms and accepted forms of payment vary according to the payment provisions of the purchase agreement includes Delivery fees.
VAT/Service Tax:
All prices are inclusive of VAT.
Processing:
As soon as we receive a clear payment for your order, we start processing your order. In case if all the items are available and in stock, the orders are processed quicker and posted on the same day or latest by the next working day. However, if any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.
Products:
It is important to know that the products might have new packaging as compared to the image shown on the website, however, if the product is the same and only the packaging is new, this will be considered as the same product.
Cancellation:
You can cancel your order on the same day before 4:00 pm otherwise we may dispatch your order. In case if you are unable to inform us on time and the order is already dispatched, the only way to cancel that order is to wait until you receive the items and then sending them back to us to get the refund for the total amount of products.
Posting and Packaging:
We use our parcel company for the shipment that is why we are unable to add any further instructions for their drivers. This means we expect you to be at home to receive your parcel. All parcels will be despatched through tractable service where a customer has selected a tractable delivery option and we always send you to parcel tracking number in the email. The parcels are always posted to the delivery address provided by you.
Delivery:
As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. Please let us know immediately so that we can find it for you. In such situations, we always need a written email from you stating that you could not receive your parcel. In such situations, the shippers may take time of another 1 week before they can get back to us with the investigation report. We have to wait for this time frame as per their terms and conditions; there is absolutely no way to make this procedure quicker or earlier. As soon as we receive the feedback from the shippers, we immediately resend you new items, or else you can advise us to make a refund for you. In some cases, this might happen because of a spelling mistake while typing in your delivery address so please make sure that you provide us the right delivery address. The delivery estimated time is 1 to 2 working days for the normal post and the next working day for the next day delivery. This time is treated only when you place your orders before 4:00 pm. Any orders you place after 4:00 pm will be processed the next morning. The delivery time does not include any public holidays or weekends. Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
Returns:
You can return any items within 2-3 working days from the date you received them. In case of any returns, always make sure that the returned items are unopened and unused, please make sure they are packed and you have included the original invoice while returning them as we do not accept any returns without the original invoice or if they are used or opened. Used items cannot be accepted because of hygienic reasons. You can write down a small note on the invoice paper to tell us the reason why you are sending the items back and what products do you want as a replacement. The returning address is the address, mentioned on the invoice paper.
Liability:
The cost of returning the item to us is your liability. The item is your responsibility until it reaches us, so for your protection, we recommend that you send the parcel using a recorded or tracked delivery service or request us for pick up. We cannot refund return items lost in the post. Delivery charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped.
How long does the return take? Please allow 2 to 3 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Please note: exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.
Refunds:
In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. All refunds take 2 to 3 working days from the date when the refund request is posted. If you made the payment using bank transfer or deposit, or if you paid by cash or through any postal order, then there will be bank handling charges while making the refunds. These charges are subject to bank policies and whether the refund is within the country or overseas. If a refund is for any damaged or lost parcel, the refund will not take place before the shippers provide us their feedback on the investigation.
